Term and Conditions

Last Updated: October 26, 2023

1. Acceptance of Terms

By accessing and using the Urquid Linen Shop website, you accept and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and any other policies posted on the site. If you do not agree with any part of these terms, you must not use our website or services.

2. Website Use and Intellectual Property

All content on this website, including but not limited to text, images, logos, product designs, and graphics, is the property of Urquid Linen Shop or its licensors and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

3. Product Information and Service Description

Urquid Linen Shop specializes in premium event furnishings for professional use. Our collection includes:

• Table Linens & Decor: Tablecloths, overlays, runners, napkins, and stage/table skirts.
• Pipe & Drape Systems: Complete systems including pipes, bases, truss covers, and drapes.
• Dinnerware & Accents: Glass charger plates and dinnerware.
• Clearance Items: Select closeout products offered at significant discount, sold as-is.

We strive for accurate product descriptions, images, and pricing. However, slight variations in color or texture may occur due to screen settings. Custom-cut or made-to-order items (e.g., specific linen sizes, pipe & drape dimensions) are fabricated to your specifications and are considered final sale.

4. Orders and Payment Terms

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraudulent activity.

We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are processed through encrypted gateways. You represent that you have the legal right to use any payment method provided.

All prices are listed in US Dollars. Customers are responsible for any applicable customs duties, taxes, or import fees levied by their country, which are not included in our prices or shipping fees.

5. Shipping and Delivery

We serve event professionals globally, excluding select remote regions and parts of Asia.

• Order Processing: Orders are processed within 1-2 business days after payment confirmation.
• Shipping Methods:
  • Standard Shipping: Via DHL or FedEx. Flat rate fee of $12.95. Estimated delivery: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS. Estimated delivery: 15-25 business days after shipment.

Delivery times are estimates only. Delays may occur due to customs, weather, or local carrier issues. Tracking information will be provided upon shipment.

6. Returns, Exchanges, and Refunds

Our Returns & Exchanges Policy is an integral part of these Terms. Key points include:

• Eligibility: Returns/exchanges must be requested within 15 days of delivery. Items must be unused, unwashed, unaltered, and in original packaging with tags attached.
• Final Sale Items: Closeout/Clearance items and all Custom-Cut/Made-to-Order items are non-returnable and non-exchangeable.
• Process: Contact [email protected] for an RMA number before returning. Returns without an RMA will not be accepted.
• Refunds: Issued to the original payment method within 5-7 business days after approval. Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

7. User Obligations and Responsibilities

As a user of our site and services, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Safeguard any account credentials and be responsible for all activities under your account.
• Use products purchased for their intended professional or event purposes.
• Inspect products upon delivery and report any damage or discrepancies within 48 hours.
• Comply with all applicable local laws regarding the use and import of purchased goods.

8. Limitation of Liability

To the fullest extent permitted by law, Urquid Linen Shop, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products, including but not limited to loss of profits, data, or business interruption.

Our total liability for any claim related to a product shall not exceed the purchase price of that product. This limitation applies regardless of the legal theory (contract, tort, or otherwise).

9. Disclaimer of Warranties

Products are sold “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, to the extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, or completely secure.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, USA, without regard to its conflict of law principles. Any dispute arising from these terms or your use of the site shall be subject to the exclusive jurisdiction of the state or federal courts located in Clark County, Kentucky.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the new terms.

12. Contact Information