Our Shipping Rules - Urquid Linen Shop - https://www.urquid-linen.com

Seamless Logistics, Flawless Execution — For the Discerning Event Professional

At Urquid Linen Shop, we recognize that impeccable planning is the cornerstone of every memorable event. Just as our curated collection of table linens, pipe & drape systems, and glass charger plates is chosen for its precision and elegance, our Shipping and Returns policies are crafted to offer clarity, reliability, and peace of mind. We are committed to ensuring that the logistical aspects of your order are as effortless and dependable as the products themselves, allowing you to focus entirely on creating extraordinary experiences.

Shipping Information

We are proud to serve event professionals across the globe (excluding select remote regions and parts of Asia). Our fulfillment process is designed for efficiency and transparency.

Order Processing & Delivery Timelines

Order Processing: All orders are carefully processed and prepared for shipment within 1-2 business days of payment confirmation.
Shipping Methods & Estimated Delivery:
- Standard Shipping: Shipped via DHL or FedEx.
  Delivery: 10-15 business days after shipment.
  Flat Rate Fee: $12.95.
- Free Shipping: Available on orders over $50, shipped via EMS.
  Delivery: 15-25 business days after shipment.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as customs clearance and local postal services. You will receive tracking information once your order ships.

Accepted Payment Methods

We accept secure payments through: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

Our policy is designed to be straightforward, respecting both your needs as a professional and the integrity of our products.

Policy Overview

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, the item must be unused, unwashed, unaltered, and in its original packaging with all tags and labels attached.

1. Eligibility & Important Exceptions

To qualify for a return or exchange, your item must meet all criteria below. The following items are final sale and cannot be returned or exchanged:

Closeout / Clearance Items: These products are offered at a significant discount and are sold as-is.
Custom-Cut or Made-to-Order Items: This includes pipe & drape, truss covers, table linens, or any product specifically cut or fabricated to your unique dimensions.
Opened or Used Products: For hygiene and quality assurance, any item removed from its original sealed packaging, installed, or used at an event (including tablecloths, napkins, and overlays) is non-returnable.

2. Step-by-Step Return/Exchange Process

Initiate Your Request: Within 15 days of delivery, email our support team at [email protected] with your order number and item details. Use the template provided below for clarity.
Receive Authorization: Our team will review your request. If approved, we will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns without an RMA cannot be processed.
Ship Your Return: Securely package the item(s) in their original packaging. Include a copy of your RMA email inside the package. Ship to the address provided. We recommend using a trackable and insured service, as you are responsible for the item until it arrives at our facility.
Inspection & Processing: Upon receipt, our quality team will inspect the item(s) within 3-5 business days.
Completion: Once approved, we will notify you and proceed with your chosen resolution: a refund or the shipment of your exchange item.

3. Refunds & Reimbursements

Timing: After approval, refunds are processed within 5-7 business days. Please allow an additional 5-10 business days for the refund to appear on your original payment statement, depending on your financial institution.
Method: All refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). We cannot refund to an alternate account.
Amount Refunded: You will be refunded for the cost of the returned item(s). Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement.
Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).

4. Return Request Email Template

Please copy and paste the following into an email to [email protected] with the subject line: “Return Request: [Your Order Number]”.

Subject: Return Request: [Insert Your Order Number Here]

Dear Urquid Linen Shop Support Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Insert Order Number]
Customer Name: [Your Full Name]
Product Name & SKU: [e.g., “Poly Poplin Tablecloth – 120″ Round, Ivory”]
Reason for Return/Exchange: [e.g., “Incorrect size,” “Color mismatch”]
Desired Resolution: [ ] Refund to original payment method [ ] Exchange for [Specify exact product, color, size]

I confirm that the item is unused, in its original packaging, and includes all tags.

Please provide the RMA number and return shipping instructions at your earliest convenience.

Thank you,
[Your Name]
[Your Phone Number – Optional]

Need Assistance?

Our dedicated support team is here to assist global event professionals with any post-purchase inquiries. For questions regarding shipping, returns, exchanges, or damaged items upon delivery, please contact us:

Email: [email protected]
Mailing Address: Urquid Linen Shop, 2462 May Street, Winchester, US 40391

Please always include your order number for the fastest service.

Thank you for trusting Urquid Linen Shop as your partner in precision and style. We are honored to contribute to the backdrop of your world-class events.

Shipping Policy