Privacy Policy

At Urquid Linen Shop, we understand that the foundation of any remarkable event lies not only in beautiful linens but also in flawless execution—beginning with the trust you place in us when sharing your personal information. Just as our velvets and poly poplins are crafted to withstand the scrutiny of the most discerning eyes, our privacy practices are built to protect your sensitive data with precision and reliability.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website urquid-linen.com or make a purchase from us. We are committed to ensuring that the privacy aspect of your experience is as seamless and secure as our checkout process.

1. Information We Collect

To provide you with our premium table linens, pipe & drape systems, and event essentials, we collect several types of information:

Personal Information You Provide

• Contact Details: Name, email address, phone number, and shipping/billing address when you place an order for tablecloths, overlays, or stage skirts.
• Payment Information: Credit card details (processed securely through encrypted gateways), PayPal account information, and billing address for transaction processing.
• Order Details: Products purchased (such as glass charger plates, table runners, or clearance items), quantities, and special instructions for event planning purposes.
• Communication Records: Correspondence with our support team regarding large orders, custom requests, or checkout assistance.

Automatically Collected Information

• Device & Browser Data: IP address, browser type, operating system, and device information when you browse our collections.
• Usage Data: Pages visited, time spent on site, products viewed (such as dinnerware or table linens), and navigation patterns to enhance your browsing experience.
• Transaction Data: Purchase history, order values, and shipping preferences to better serve your event planning needs.

2. How We Use Your Information

We use your information with the same attention to detail that defines our product collections:

• Order Fulfillment: To process and ship your purchases of table linens, pipe & drape systems, or closeout items, and provide tracking information for logistics planning.
• Customer Service: To respond to inquiries about products, assist with checkout, and support event professionals with their specific needs.
• Transaction Processing: To securely process payments through our encrypted portal for major credit cards (Visa, MasterCard, JCB) and PayPal.
• Service Improvement: To enhance our website functionality, product offerings, and overall experience for global event professionals.
• Communication: To send order confirmations, shipping updates, and (with your consent) information about new collections or special offers on items like table napkins or truss covers.
• Security: To monitor and prevent fraudulent transactions, unauthorized access, and other security risks.

3. Information Sharing and Disclosure

We treat your information with the confidentiality expected by wedding planners in Paris and corporate coordinators in New York alike:

Service Providers

We share information with trusted third parties who assist in our operations:

• Payment Processors: Secure payment gateways that handle credit card and PayPal transactions.
• Shipping Carriers: Logistics partners who deliver your tablecloths, overlays, and pipe & drape systems worldwide (excluding Asia and select remote regions).
• IT & Security Providers: Companies that help maintain our website security and infrastructure.

Legal Requirements

We may disclose information when required by law, subpoena, or other legal processes, or when necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided as required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

Just as our products are designed for durability and elegance, our data protection measures are built for resilience:

• Secure Storage: Your information is stored on secure servers with limited access, located in facilities that implement robust physical and technical safeguards.
• Encryption: We use industry-standard encryption (SSL/TLS) for data transmission, particularly during checkout when payment information is exchanged.
• Payment Security: Credit card details are processed through PCI-DSS compliant payment gateways; we do not store complete credit card numbers on our servers.
• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
• International Transfers: As a global supplier serving event professionals worldwide, your information may be transferred to and processed in countries outside your residence, always with appropriate safeguards in place.

5. Your Rights and Choices

We respect your control over your personal information, offering options as straightforward as our checkout process:

• Access & Correction: You may request access to the personal information we hold about you and ask for corrections if inaccurate.
• Data Portability: Where applicable, you may request a copy of your data in a structured, machine-readable format.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Marketing Preferences: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Cookie Controls: You can manage cookie preferences through your browser settings (see Section 6 for details).
• Account Information: While no account creation is required to purchase, you can update contact information provided during checkout by contacting our support team.

To exercise these rights, please contact us using the information in Section 8. We will respond to legitimate requests within a reasonable timeframe, consistent with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, much like our linens enhance event atmospheres:

Types of Cookies We Use

• Essential Cookies: Required for basic functions like adding table linens to your cart and proceeding through checkout.
• Performance Cookies: Help us understand how visitors interact with our site (e.g., which products like glass charger plates or table runners are most viewed) to improve functionality.
• Functional Cookies: Remember your preferences, such as currency or region settings for our global clientele.
• Targeting/Advertising Cookies: Used to display relevant advertisements for products like our Closeout deals or new dinnerware collections (you may opt out of these).

Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may affect your ability to use some features of our website, particularly the checkout process.

We may also use analytics services (like Google Analytics) to collect information about website use. These services may use cookies to track interactions across time and services, providing us with insights to better serve event professionals worldwide.

7. Children’s Privacy

Our products and services are designed for event professionals and individuals involved in event planning. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected such information, please contact us immediately so we can take appropriate action.

8. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact our dedicated support team:

For privacy-specific inquiries, please include “Privacy Policy” in your subject line to ensure prompt attention.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or as we expand our product offerings like pipe, base, and truss covers or table napkins. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.