At Urquid Linen Shop, we believe in clarity and elegance in every detail, including your shopping experience. Below, you’ll find answers to our most commonly asked questions. Should you need further assistance, our dedicated team is always here to help.

About Our Products & Style

What is the design aesthetic of Urquid Linen Shop products?
Our collection is curated to provide designer-style elegance at an accessible price point. We focus on timeless, high-quality fabrics that serve as the perfect canvas for any event, from intimate dinners to grand galas. You’ll find a range of textures and finishes, from lush velvets to crisp poly poplins, all designed to elevate your tablescape.
Who is the typical Urquid Linen Shop customer?
We proudly serve a global community of event professionals and style-conscious hosts. Our clientele includes wedding and event planners, hotel and venue managers, corporate event coordinators, and individuals hosting special gatherings who seek reliable, beautiful linens without the exorbitant cost.
Do you offer items for large-scale events?
Absolutely. Our product range, including Pipe & Drape, Table Skirts, and bulk table linens, is specifically designed to scale. Whether you’re dressing ten tables or a hundred, our inventory and shipping options are built to support your needs.

Ordering, Payment & Accounts

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is my payment and personal information secure?
Yes. We utilize industry-standard encryption and secure payment gateways to ensure all your personal and financial data is protected.
Can I create an account to track my orders?
Currently, our focus is on a streamlined checkout process. You will receive detailed email notifications with tracking information for every order. For any inquiries about past orders, please contact our support team with your order number.

Shipping & Delivery

What are my shipping options and costs?
We offer two clear, reliable options tailored for different needs:

1. Standard Shipping (Recommended): A flat fee of $12.95. Handled by DHL or FedEx, with delivery in 10-15 business days after dispatch. Ideal for planners with specific timelines.

2. Free Shipping: Available on all orders over $50. Handled by EMS, with delivery in 15-25 business days after dispatch. Perfect for forward-planning hosts stocking up on essentials or shopping our Closeout deals.
How long does order processing take before shipment?
Each order is meticulously prepared and inspected, taking 1-2 business days after payment confirmation before it is dispatched to our carrier partners.
Do you ship worldwide?
Yes, we ship globally from our base in Winchester, US. However, to maintain delivery reliability, we are currently unable to ship to Asia and a select few remote regions. Your shipping address will be automatically checked for deliverability at checkout.
How can I track my order?
Once your order is dispatched, you will receive an email notification with a tracking number and link, allowing you to follow your package’s journey in real-time.
Our mission is Seamless Delivery. We’ve designed our logistics to eliminate the trade-off between affordability and reliability, ensuring your curated linens arrive in time to set the stage for your unforgettable event.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied. You may return items in their original, unused condition within 15 days of receiving your shipment. Please contact our support team at [email protected] to initiate a return and receive instructions. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
What if my item arrives damaged or is incorrect?
In the rare event that an item is damaged or incorrect, please contact us immediately at [email protected] with your order number and photos of the issue. We will promptly arrange for a replacement or refund and cover any associated shipping costs.
Do you offer exchanges?
Due to the event-driven nature of our products, we do not offer direct exchanges. We recommend placing a new order for the desired item and initiating a return for the original item following our standard return process.

Contact & Support

How can I get in touch with customer service?
Your satisfaction is our priority. For any questions not covered here, or for assistance with an existing order, please email our dedicated support team at [email protected]. We are here to ensure your experience with Urquid Linen Shop is as elegant and seamless as the atmospheres you create.
Urquid Linen Shop
2462 May Street, Winchester, US 40391
[email protected]
Winchester, US | Serving Clients Globally